The Dermatology Institute of Victoria's Policies

Privacy Policy

As a patient you have a right to privacy and confidentiality. Our commitment to you is to ensure that your personal information is kept private and maintained with proper handling of your personal health and other information.  Our practice is bound by the Australia Privacy Principles of the Privacy Amendment Act 2012.   “Personal Information” includes patient records which contain names, contact details, photographs or any other information which may identify a patient or other individual or may be used to identify a patient or other individual.


When might my information be shared? 
The information we ask you to provide to the clinic may be personal, however not having it may restrict our capacity to provide you with the standard of medical care that you expect. Exceptional medical care may require all members of our medical team to have complete knowledge of your health information.  We rely on the personal information we hold about you to efficiently conduct our business of providing services and products to you.  For this reason, it is very important that the personal information we collect from you is accurate, complete and up to date.  You can contact us at any time to update your personal information.


To ensure quality and continuity of your care your personal information may need to be shared with other healthcare providers including doctors or specialists who may become involved in treating you.  This may occur through referral to other doctor’s rooms or for further medical tests.  Your health information including images regarding your treatment may be sent to your referring doctor.  Some information may also be provided to Medicare for billing and medical rebate purposes.  Information will not be disclosed to a third party without your consent.  We will notify you if it is necessary to disclose your personal information to any third parties.  


If you have previously provided your details to the Dermatology Institute of Victoria for the purposes of receiving regular information and no longer wish to receive such information, you may request that your name be removed by either telephoning our office or by emailing  reception@div.net.au.


You may request to access any personal information we hold about you by emailing us at reception@div.net.au.  After a period of seven years, personal information retained about you may be deleted or destroyed without further notice to you.

Is your personal information safe?
We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.  Information we collect is stored in a secure environment, accessed only by authorised persons.   The nature of the internet is such that information exchanged may be accessed and used by people other than the intended recipient.  We cannot be held responsible for the security of any information exchanged over the internet.


Changes to our Privacy Policy.
The Dermatology Institute of Victoria may change this policy from time to time to keep up to date with changes in technology and market practices. Changes will be notified by publishing them on our website.


Further information. Please contact us with any questions regarding this policy or if you have any concerns about your personal information that we hold or in the way in which we have dealt with it.  You may contact us on 9826 4966.

 

Patient Cost Estimate Policy

At DIV we are committed to ensuring our patients are kept informed of all aspects regarding their health care including expected costs that will be incurred in our clinic.  Prior to undergoing a significant procedure an itemized estimate of costs will be provided, in the case that you are not provided with an estimate it is your right to request one.   All quotes are valid for 6 months only.  There may be times when a cost estimate that you are provided with does not equal the cost of the procedure done on the day. 

This may occur if larger or additional areas are treated or the treatment modality is changed. In the case that this does occur you will be notified of estimated cost changes before the procedure is started. 
Treatment deposits.  DIV does require a deposit when booking in for certain procedures.  This can be refunded in the event that you need to cancel with 24hrs notice.   If a deposit is required to secure a booking you will be notified by our team. 


Treatment deposits.

DIV does require a deposit when booking in for certain procedures. If a deposit is required to secure a booking you will be notified by our team.

 

Patient Feedback

At DIV we are committed to ensuring our patients are satisfied with the treatment and service provided to them.  Should you have any comments or suggestions about your treatment or the services you received please contact Practice Manager, Daniela Borzillo on 9826 4966 or email on Danni@div.net.au